Course

Course Summary
Credit Type:
Course
ACE ID:
NATI-0015
Organization:
G4S Secure Solutions (USA) Inc. - G4S North America Training Institute (NATI)
Location:
Classroom-based
Length:
80 hours (40 hrs online module + 40 hrs face-to-face facilitation)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Management, Training, or Leadership
Description

Objective:

The course objective is to provide instructor candidates an overview of the skills, traits, and expectations of certified G4S instructors. New hires interact with instructors more than any other officer staff until they report to their assigned client site for duty. How instructors welcome, respect, and train G4S new hires significantly impact the likelihood of that person, G4S and the G4S client. This course serves as a blueprint for new instructors to continually reference for practical examples of facilitator best practices.

Learning Outcomes:

  • Facilitate pre-assignment training classes
  • Proctor security officers completing final exams
  • Display improved interpersonal skills
  • Understand G4S values and relay this information to team members within their training classes

General Topics:

  • Instructor certification welcome and overview
  • Phase 1: business ethics and workplace safety
  • Phase 2: review of all required new hire courses
  • Phase 3: facilitator best practices
  • Phase 4: strategic accounts train-the-trainer courses
  • Phase 5: G4S Dale Carnegie Customer Service Excellence
  • Phase 6: additional instructor resources
  • Phase 7: face-to-face shadow/facilitation requirements
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Computer Based Training
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Presentations
  • Quizzes

Minimum Passing Score:

70%
Supplemental Materials