Course

Course Summary
Credit Type:
Course
ACE ID:
NATI-0007
Organization:
G4S Secure Solutions (USA) Inc. - G4S North America Training Institute (NATI)
Location:
Classroom-based
Length:
Self-study (80 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Introductory Supervision For Security Officers
Description

Objective:

The course objective is to prepare entry-level managers and supervisors in basic management theory and practice reinterpreted to relate to G4S Secure Solutions' philosophy and application. This comprehensive self-study manual course is intended to be a primary resource, reference, and study text for entry-level managers and supervisors of G4S Secure Solutions.

Learning Outcomes:

  • Determine the traits that make a good leader
  • Deal with difficult situations such as change management, conflicts, and executing disciplinary measures
  • Understand and execute the five basic functions of business management: plan, organize, staff, direct, and control
  • Define the strengths and weaknesses of their own leadership ability
  • Manage different personalities and generate positive, productive outcomes by all

General Topics:

  • The role of the G4S secure solutions leader
  • Transition from team member to team leader
  • Leadership in multicultural environments
  • Traits of successful leaders
  • Time and task management
  • Safety and loss control
  • Quality decision making
  • Interpersonal communication
  • Employee relations
  • Customer relations
  • Police, community and media relations
  • Interviewing techniques
  • Motivation, self-image, and success
  • Team building
  • Equal employment opportunity and the quality of work life
  • Coaching and counseling
  • Evaluating performance
  • Progressive discipline
  • Conflict resolution
  • Dealing with human behavior
  • Change management
  • Shift work, sleep, and optimum performance
  • Substance abuse
  • Stress management
  • Ethical conduct
  • Serving the security customer
  • Career development
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

70%
Supplemental Materials