Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: AICP-0020 Organization's ID: AIS 25 Organization: American Institute For Chartered Property Casualty Underwriters/The Institutes Location: Classroom-based Length: 9 weeks (36 -- 54 hours) Dates Offered: 8/1/2017 - 1/31/2021 1/1/2014 - 7/31/2017 11/1/2000 - 12/31/2013 7/1/1994 - 10/31/2000 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 2 Quality Control or Management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide students with an understanding of the language, tools, and concepts of total quality management. Learning Outcomes: Define and describe total quality management and apply the techniques of total quality management and continuous improvement to various aspects of the property and liability insurance business General Topics: The nature of the insurance business Customer identification What customers want The voice of the customer Key processes The process improvement model Process improvement tools Leadership, teamwork, and organizational structures Checking on progress Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Case Studies Practical Exercises Methods of Assessment: Examinations Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from American Institute For Chartered Property Casualty Underwriters/The Institutes Addressing Commercial Liability Risk (AICP-0052) Addressing Commercial Property Risk (AICP-0051) Claims in an Evolving World (AICP-0127) Connecting the Business of Insurance Operations (AICP-0053) Developing Personal Insurance Solutions (AICP-0098) Evaluating Commercial Underwriting Risks (AICP-0139) Exploring Reinsurance Products and Transactions (AICP-0104) Holistically Assessing Risk (AICP-0158) Impacting the Bottom Line of Insurance Financials (AICP-0056) Increasing Your Insurance IQ (AICP-0156) View All Courses Page Content