Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: NATI-0008 Organization: G4S Secure Solutions (USA) Inc. - G4S North America Training Institute (NATI) Location: Classroom-based Length: 1 week (48 hours) Dates Offered: 11/1/2018 - 10/31/2021 2/1/2015 - 10/31/2018 8/1/2002 - 5/31/2013 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 Security or Security Studies Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to prepare newly hired personnel to perform their duties as Custom Protection Officers (CPO) and Upscale Security Officers (USO) of the Custom Protection Division, G4S Secure Solutions USA. Learning Outcomes: Perform basic security officer duties Respond to emergency situations Observe and prevent possible accidents and negative situations from occurring Communicate professionally to clients and general public under all types of situations General Topics: G4S Dale Carnegie Excellence In Customer Service Basic duties of private security personnel Stress management: how to deal with the effects of shift working Life safety issues: preventing and responding to emergencies, fire and evacuation procedures Accident prevention/escalator safety OSHA First Responder - Awareness Level First Aid, CPR/AED training Mobile patrol using cars, bicycles and carts Terrorism - responding to the indicators Legal authority - extent and limitations Searching, seizing, and protecting evidence Taking notes and writing incident reports Professional communications Security interviewing techniques Effective patrolling, day and night Access control Ethics in security: protecting customer information Crowd management Bomb threats and visual search techniques Traffic control Alcohol or drug abuse and its effect Communicating effectively with the public and the media Conflict management Private security and police relations Violence and disruptive behavior in the workplace Slip, trip and fall prevention training program Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Case Studies Classroom Exercise Computer Based Training Discussion Lectures Practical Exercises Methods of Assessment: Examinations Presentations Quizzes Minimum Passing Score: 80% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content