Course

Course Summary
Credit Type:
Course
ACE ID:
DLGC-0001
Organization:
Dollar General Corporation
Location:
Hybrid
Length:
128 hours (52 weeks)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Introduction to Supervision
Lower-Division Baccalaureate 3 Internship in Retail Management
Lower-Division Baccalaureate 3 Introduction to Retail Management
Description

Objective:

The objective of this course is to equip new Dollar General Store Managers with the operational and leadership skills required to build, maintain, and grow a successful store.

Learning Outcomes:

  • Manage all store processes required to maintain a Customer 7 and Serving Others store.
  • Identify and execute strategies to grow store sales.
  • Use store metrics and reports to identify and address opportunities for improvement (ex., Reduce shrink and improve customer satisfaction).
  • Use appropriate tools and systems to maximize productivity.
  • Recruit, develop, and maintain employees who are productive, engaged, and proactive
  • Make good decisions and demonstrate effective leadership.
  • Take accountability for own learning and development.

General Topics:

  • Customer Service
  • Shrink, Engaging Your Team
  • Managing Productivity
  • Leadership Principles
  • Store Processes/Procedures
  • Action Planning
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Coaching/Mentoring
  • Computer Based Training
  • Discussion
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Other
  • Performance Rubrics (Checklists)
  • Quizzes
  • Action Planning

Minimum Passing Score:

85%
Supplemental Materials

Other offerings from Dollar General Corporation

Store Manager Training
(DLGC-0001)
View All Courses