Course

Course Summary
Credit Type:
Exam
ACE ID:
MLS-0070
Organization's ID:
MB-910
Organization:
Location:
Worldwide through Certiport and Pearson Vue test centers (and online proctoring through VUE)
Length:
1 hour
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 information technology
Credit is recommended for examinees scoring 700 or above
Description

Objective:

This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Skills Measured:

The skills measured include: Describe Dynamics 365 Marketing (10-15%); describe Dynamics 365 Sales (15-20%); describe Dynamics 365 Customer Service (15-20%); describe Dynamics 365 Field Service (15-20%); describe Project Operations (15-20%); and describe shared features (15-20%)
Instruction & Assessment
Supplemental Materials